Delivery Times
We aim to ship all in stock items within 1 working day. If there is any delay on your order being shipped we will notify you by email. Most orders are received within one working day of the product being sent, however, please allow up to 5 working days to receive your product. All products sent via post are insured up to and including the value of £28 only. Products are only considered "lost" if they have not been received within 15 working days of despatch.
Returns and Refunds
All customers will need to fill in a return form in order to return their goods to us. Please click here to download our return form. Under the Distance Selling Regulations (2000) you have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. A full refund will only be given if the product is unused. Please notify us of your cancellation via email. You are responsible for returning the goods to us via Registered Delivery all cost which are incurred whilst doing this are the customers responsibility. The goods must be returned undamaged. Goods which cannot be resold as new will be rejected for refund and returned to you. If you do not request a refund within 7 days of receiving your product it is at our discretion to offer you one. If the goods are returned within 7 days, unopened, a full refund will be given. After 7 days have passed from the date of delivery, we cannot make refunds for other reasons, such as you decide you don't want it any more. If the product specifications from the manufacturer have changed, we will do our best to offer you a substitute product of the same or better quality at the same price. We will also contact you to give you the choice to accept or decline this offer. On the rare occasion that there is an error, we will advise you about it as soon as possible.
Beyond the 28 day period we ask that you refer your problems with the products to the manufacturer, as this is the fastest way of resolving warranty-related queries. Please note: We can not be held responsible for items that are lost or damaged in transit when being returned to us. It is the buyers/customers responsibility to ensure that adequate insurance and protection is obtained when returning goods to us.
Faulty Goods
All customers will need to fill in an return form in order to return faulty goods to us. Once we have agreed that the product you have received is faulty please send it the address below unless otherwise stated and include the return form with the item.
Returns Department
e4deal Ltd, B12 D Heywood Distribution Park, Pilsworth Rd, Heywood, OL10 2TS, United Kingdom.
The goods will be tested and and substituted for new goods. All returns will be processed as quickly as possible. As long as the goods are faulty, within 28 days of delivery we will replace or refund your order. Cost of returning the faulty goods is the responsibility of the buyer (the customer) and not the seller (e4deal Ltd). Refunding postage costs for the return of faulty items is at the discretion of e4deal Ltd.